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If you have a complaint about the service you have received from the Practice please let us know.

How to complain

Sometimes things go wrong.  We would ask that if you have a complaint that you try and resolve this at the time.  If this is not possible and you wish to make a formal complaint please do this as soon as possible either in writing, over the phone, electronically or by asking for one of the Practice complaint forms.

How it will be handled

We will acknowledge your complaint within 3 working days and we aim to respond within 10 working days from the date you raised it.

If you wish to complain on behalf of someone else.

Please not that we adhere to strict medical confidentiality.  If you are complaining on behalf of someone else we would require consent from them in writing that they give permission for us to discuss you with them.  The consent must be clear.

Complaining to NHS ENGLAND

We hope that any complaint or concerns you have can be resolved by communication between the complainant and the Practice.  If however you don't wish to raise the complaint/concern with the Practice or you remain unsatisfied after the investigation conducted by us, you have every right to contact the Local Area Complaints Team that reside within NHS ENGLAND.

Their information is: NHS ENGLAND, PO Box 16738, Redditch, B97 9PT - email: England.contactus@nhs.net.  Phone Number is: 03003112233

If you are not satisfied with the investigation or the result.  You can contact the Health Service Ombudsman, for further information please look on their website which is: www.ombudsman.org.uk.

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